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Tidio

AI chatbot and live chat platform for small businesses that handles customer support, sales, and lead generation.

4.2
Freemium
Visit Tidio

About Tidio

Tidio combines live chat, AI chatbots, and a help desk into one platform designed for small and mid-size businesses. The Lyro AI chatbot learns from your support content and can handle up to 70% of routine customer inquiries automatically, with seamless handoff to human agents for complex issues. The platform includes a visual chatbot builder for creating custom flows, integration with Shopify, WordPress, and other e-commerce platforms, and a unified inbox that aggregates messages from chat, email, Instagram, and Messenger. Tidio's sweet spot is businesses that need customer support automation without enterprise pricing. The free tier includes 50 live chat conversations per month and basic chatbot features. The AI chatbot pricing is based on conversation volume, which scales predictably. Setup is straightforward — most businesses can be running within an hour.

Key Features

  • Lyro AI chatbot
  • Live chat
  • Visual chatbot builder
  • Unified inbox
  • Shopify integration
  • Visitor tracking

Pros

  • Easy setup — running in under an hour
  • Good e-commerce integrations
  • Free tier for small businesses
  • AI handles routine queries effectively

Cons

  • AI accuracy depends on knowledge base quality
  • Pricing can add up with multiple add-ons
  • Advanced features require higher tiers
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Details

Pricing
Free tier (50 conversations). Starter $29/mo. Growth from $59/mo. Lyro AI from $39/mo.
Website
tidio.com
Tags
live-chatchatbote-commercecustomer-support

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