Intercom Fin

Fin is Intercom's AI agent for customer support, trained on your help center, documentation, and past conversations to resolve customer queries automatically. It provides accurate, conversational responses and knows when to hand off to human agents. The AI agent can handle complex multi-turn conversations, ask clarifying questions, and perform actions like checking order status or updating account information. It supports multiple languages and maintains conversation context across channels. Fin integrates into Intercom's broader customer service platform, working alongside human agents and providing AI-assisted features like suggested replies, conversation summaries, and ticket classification for the entire support team.