Ada CX

Ada is an AI-first customer service platform that builds AI agents capable of resolving complex customer inquiries autonomously across web, mobile, social, SMS, and phone channels. Unlike traditional chatbots, Ada's AI agents understand context, handle multi-turn conversations, and take actions like processing refunds or updating accounts. The platform connects to your business systems — CRM, order management, billing — so the AI agent can access customer data and perform transactions. Ada claims over 70% automated resolution rates for its enterprise customers, handling millions of conversations monthly. Ada's no-code builder lets customer experience teams design, test, and deploy AI agents without engineering support. The platform provides detailed analytics on resolution rates, customer satisfaction, and cost savings. It supports 50+ languages and maintains consistent quality across all channels.