Parloa

Parloa builds conversational AI for enterprise contact centers, supporting both voice and chat channels. The platform uses advanced NLU to handle complex, multi-turn conversations where customers might change topics or ask follow-up questions. It integrates with legacy telephony systems and modern digital channels. Parloa's differentiator is its focus on enterprise telephony scenarios — IVR replacement, call deflection, and voice authentication. The AI can handle transactions like payment processing, appointment scheduling, and order tracking entirely through voice or chat. It also provides real-time transcription and sentiment analysis. Setup complexity is significant, requiring dialogue design and telephony integration. It's built for large contact centers, not small support teams.