LivePerson

LivePerson is an enterprise conversational AI platform that powers automated customer interactions across web chat, SMS, WhatsApp, Apple Messages, and other messaging channels. The AI understands customer intent, resolves common issues autonomously, and seamlessly escalates to human agents when needed. The platform processes billions of customer conversations and uses that data to continuously improve intent recognition and response quality. The Conversational Cloud provides analytics on customer sentiment, agent performance, and automation effectiveness. The intent-driven approach means bots handle specific customer needs rather than trying to be general-purpose chatbots. LivePerson is built for large enterprises — brands like Virgin Media, HSBC, and T-Mobile use it to handle millions of customer interactions. The pricing is enterprise-only and the implementation requires dedicated resources. For companies at scale where customer service cost and quality are strategic priorities, LivePerson delivers measurable ROI through containment rates and reduced handle time.