Helpshift

Helpshift is customer support software designed specifically for mobile apps and games. The AI component handles common player issues — login problems, payment questions, bug reports — directly in-app without forcing users to email or call. It learns from your support history to provide instant answers. The platform is particularly strong at handling high-volume, low-complexity support scenarios typical in mobile gaming. The AI can automatically process refunds, grant in-game items, and escalate suspected fraud or abuse. Integration with game backends allows the bot to check player account status and history. Limitations include limited customization compared to general-purpose support platforms and the fact that it's really built for consumer apps, not B2B SaaS.