Forethought

Forethought is AI that plugs into your support stack (Zendesk, Salesforce, Intercom) to automate tier-1 support. It answers common questions automatically, deflects tickets to self-service, and routes complex issues to the right specialist. For questions it can't fully resolve, it provides agents with suggested responses based on past tickets. The system learns from your ticket history and knowledge base. After 30-60 days of training, it typically automates 30-40% of tickets. Forethought also provides analytics on ticket intent, identifying gaps in documentation or product issues causing high support volume. Accuracy is good for straightforward questions but drops for edge cases or complex multi-issue tickets. The system requires ongoing tuning to maintain performance as products evolve.